Terms and Conditions

1. The Services

Zooka offers digital marketing services and a self-service AI Studio in which users can generate marketing content — such as banners, social media posts, short videos (reels) and copywriting — using artificial intelligence, paid for with credits.

Agency services (for example social media management, paid campaigns or custom content production) are provided on the basis of a separate written offer or agreement. Where such an agreement conflicts with these Terms, the agreement prevails.

We may improve, change or discontinue features of the Services. Where a change materially reduces something you have already paid for, we will offer you a fair solution, such as a pro-rata refund of unused credits.

2. Your account

You must be at least 18 years old and able to enter into a binding contract to create an account. If you use the Services on behalf of a company, you confirm that you are authorised to bind that company.

You must provide accurate information and keep your password confidential. You are responsible for all activity under your account. Tell us immediately at zookamarketingfze@gmail.com if you suspect unauthorised use.

One person or company may not create multiple accounts in order to obtain additional free credits.

3. Credits, subscriptions and payments

• New accounts receive 10 free credits. Free credits have no monetary value and may be changed or withdrawn for new sign-ups at any time.
• Each type of generation costs a number of credits, shown in the AI Studio before you generate. Credits are deducted when a generation starts. If a generation fails for technical reasons on our side, the credits are returned automatically.
• Credits have no cash value, cannot be exchanged for money (except as described in our Refund Policy) and cannot be transferred to another account.
• One-off credit packs do not expire while your account remains open.
• Subscriptions add the stated number of credits at the start of each billing period and renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Prices are shown in AED or EUR and may be subject to VAT or other applicable taxes. Payments are processed by our payment provider; we do not store your full card details.
• We may change prices for future purchases and renewals. We will notify subscribers at least 14 days before a price change applies to their subscription, and they may cancel before it takes effect.

4. Content you create with the AI Studio

Ownership. As between you and Zooka, you own the prompts and materials you provide ("Input") and, to the extent permitted by law, the content generated for you ("Output"). You may use Output for any lawful purpose, including commercially.

Similar output. Because of how AI works, other users may receive output that is similar or identical to yours. Rights in your Output do not extend to such other output.

Your responsibility. AI-generated content can be inaccurate, incomplete or unexpectedly similar to existing works. You are responsible for reviewing Output before you use or publish it, and for making sure that your use complies with the law, with platform rules (for example Meta or TikTok advertising policies) and with the rights of others.

Licence to us. You grant Zooka a limited licence to store, process and display your Input and Output only as needed to provide, secure and support the Services. We do not use your Input or Output to advertise Zooka without your permission.

Third-party AI providers. Generations may be processed by third-party AI providers acting on our behalf, as described in our Privacy Policy.

5. Acceptable use

You must not use the Services to create, upload or distribute content that:

• is illegal in the United Arab Emirates, Romania or the country where you use or publish it;
• infringes intellectual property, privacy, image or other rights of others — for example using another brand's logo or a real person's likeness without permission;
• is sexually explicit, involves minors in any sexual or harmful context, or is hateful, violent, harassing or discriminatory;
• is false or misleading advertising, impersonates a person or organisation, or is intended to deceive (including fake reviews or fake news);
• offends public morals, religion or the national symbols of the United Arab Emirates or any other state;
• contains malware, spam or attempts to gain unauthorised access to our systems or those of others.

You must not attempt to bypass credit limits, resell access to the Services without our written consent, or use automated means to access them except through interfaces we provide.

We may refuse a generation, remove content, or suspend or close an account that breaches these rules. In serious cases we may report it to the competent authorities.

6. Our intellectual property

The Zooka name, the "Z" logo, the website design, software and texts belong to Zooka or its licensors. These Terms do not give you any right to use them, other than to use the Services as intended.

7. Availability

We aim to keep the Services available and secure, but we do not guarantee that they will be uninterrupted or error-free. We may carry out maintenance, which we will try to schedule to minimise disruption.

8. Liability

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, gross negligence or wilful misconduct, or mandatory rights you have as a consumer.

Subject to that, Zooka is not liable for indirect or consequential losses, such as loss of profit, revenue, data or business opportunity, or for the results of your marketing campaigns or how third-party platforms treat your content.

Subject to that, our total liability arising from the AI Studio in any 12-month period is limited to the amount you paid us for the Services in that period.

You agree to indemnify Zooka against claims by third parties resulting from your Input, your use of Output or your breach of these Terms.

9. Closing your account

You may close your account at any time by writing to zookamarketingfze@gmail.com. Unused credits are handled as described in our Refund Policy.

We may suspend or close your account if you seriously or repeatedly breach these Terms, or if required by law. Where we close an account without a breach on your part, we will refund unused paid credits.

10. Changes to these Terms

We may update these Terms, for example when we add features or when the law changes. The date at the top shows when they were last updated. For material changes we will notify registered users by email or in the app at least 14 days in advance. If you continue using the Services after the changes take effect, the new Terms apply.

11. Governing law and disputes

These Terms are governed by the laws of the Emirate of Ajman and the federal laws of the United Arab Emirates. The courts of the Emirate of Ajman have jurisdiction, unless mandatory law provides otherwise.

If you are a consumer resident in the European Union, you also benefit from the mandatory consumer protection rules of your country of residence, and you may bring proceedings in the courts of that country. The European Commission's Online Dispute Resolution platform is no longer available; you may contact the consumer protection authority in your country.

Before going to court, please contact us — most issues can be solved quickly.

12. Contact

Zooka Marketing FZE LLC · Amber Gem Tower, 26th Floor, Ajman, United Arab Emirates · Email: zookamarketingfze@gmail.com · WhatsApp: +971562952286